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The Domesday Book ofKWJ · AI
Operations

Email Classification

Classifying inbound email by intent, urgency, and routing destination at scale.

Recommended agents

Anthropic
Claude Haiku 4.5
The fast one. Used for sub-agents, high-volume classification, and the parts of an agent loop where capability matters less than throughput.
OpenAI
GPT-4o
The omni model. Text, image, audio natively in one system. Speed doubled vs. GPT-4.

Budget pick

Claude Haiku 4.5
$1-$5 per million tokens

Key considerations

  • ›False negative rate on urgent email
  • ›Batch processing economics
  • ›Confidence threshold

Related use cases

Customer Support AgentMeeting Notes and Action Item ExtractionKnowledge Base Building
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